Privacy Policy
Last updated: April 14, 2026
This Privacy Policy describes how TRIHEM LIMITED (trading as "Ranavo") ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from ranavo.com (the "Site").
Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
Personal Information We Collect
- Order information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Account information: Email address, name, and password when you create an account.
- Communication data: Information you provide when contacting us via email at trihemltd@gmail.com or by phone at +1 352-414-0756.
How We Use Your Information
We use the information we collect to:
- Fulfill orders placed through the Site (including processing payment, arranging shipping, and providing order confirmations and invoices).
- Communicate with you about your order, account, or customer service inquiries.
- Screen orders for potential risk or fraud.
- Provide you with information or advertising relating to our products or services, when in line with your preferences.
- Improve and optimize the Site (for example, by generating analytics about how our customers browse and interact with the Site).
Sharing Your Information
We share your personal information with third parties to help us use your information as described above. We use analytics services to help us understand how our customers use the Site. We also share your personal information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.
Your Rights
If you are a European resident, you have the right to access the personal information we hold about you, to request its correction, amendment, or deletion. If you would like to exercise this right, please contact us at trihemltd@gmail.com.
Data Retention
When you place an order through the Site, we will maintain your order information for our records unless and until you ask us to delete this information.
Cookies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Changes
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
- Email: trihemltd@gmail.com
- Phone: +1 352-414-0756